Anyone with accounts at Pop Telecomm or Openreach

[RogerS]

If so you would be well advised to change your passwords as it looks as if there is a possibility that at least one of their databases has been hacked.

A neighbour had been having ongoing ADSL line problems for a period of time and numerous Openreach engineers out and numerous communications with Pop Telecomm. He got a call yesterday from a fraudster who claimed to be from Openreach and could give chapter and verse about these problems. So my neighbour allowed the 'Openreach' fraudster remote access to his computer for three hours (Yes, I know, the neighbour is an idiot) and now his bank accounts have been cleaned out, other accounts locked etc etc.

Seems to me that there is a strong possibility that either Pop Telecomm or Openreach have been hacked otherwise the fraudster wouldn't have had the information needed to carry out his social-engineering. Having said that my neighbour is a bit of a numpty and he could have picked up some malware on his PC. But....might just be as well to change your passwords if you have any accounts with either Pop or Openreach.

 

[TrimTheKing]

I don't but thanks for sharing Roger.

Cheers
Mark

 

[Rod]

I'm with BT who own Openreach but no account with them only BT.

Rod

 

[RogerS]

I don't but thanks for sharing Roger.

Cheers
Mark

Fair point but where would the fraudster get the details of all his ongoing line fault issues? Chapter and verse from what I can see.

If it's information that was conveyed via a telephone conversation then assuming (a reasonable assumption) that Pop helpdesk make a note of the call details then that points to Pop. Or Openreach.

If it's information contained in an email from the customer to Pop then, I grant you, it could be malware on his PC.

 

[TrimTheKing]

I don't but thanks for sharing Roger.

Cheers
Mark

Fair point but where would the fraudster get the details of all his ongoing line fault issues? Chapter and verse from what I can see.

If it's information that was conveyed via a telephone conversation then assuming (a reasonable assumption) that Pop helpdesk make a note of the call details then that points to Pop. Or Openreach.

If it's information contained in an email from the customer to Pop then, I grant you, it could be malware on his PC.

Uh?

I meant I don't have accounts with either, not that I disagreed with your assumptions… :lol:

Cheers
Mark

 

[woodstalker]

When i was first with BT they set up a BT Yahoo email account and i switched all my emails over to that account from hotmail. A short time later i found that my address book on there had been hacked and stolen so all my contacts were getting emails pretending to be me from a cloned account. Really annoying because it must have been at their end that the hack happened; it was only BT traffic and addresses that were breached.

In the middle of my switch over to Zen so i am hoping they are as good as recommended with the customer service. Even moved my phone line so i never have tp deal with BT 'Customer Service' ever again!