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Changing opticians - a cautionary tale

RogerS

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As we've moved to Somerset and our previous longstanding optician had retired we were faced with finding a new optician. LOML did due diligence and we chose one who we thought looked the best.

I have a decompensating phoria which needs prismatic lenses and, if they're not to look like milk bottles, need special (aka expensive) glass. The interesting thing about this phoria is that the brain is very good at sorting out the double-vision. The ability of the brain to do this depends on the individual. I am lucky and my brain does exceptionally well at doing this and so I never need to wear the glasses doing general day-to-day stuff other than driving. The brain does tend to give up, though, after a few bevvies! However, because of this brain's ability it makes eye-testing very difficult since the brain is constantly working and trying to compensate for any deficiency in whatever test lenses they are putting in that metal testing frame.

I have two sets of glasses and each set has a pair for long-distance and a pair for reading. I gave one set for them to put new lenses in and went back a few days later to try the new specs. The long-distance ones seemed OK albeit not much improvement as far as I could see over the old pair. "Do you want the old lenses?" asked the lady. Cautionary tale alert. "No" I replied. Bloody fool.

I then tried the reading specs and my eyes felt as if they were being pulled out of my head and I rejected them.

A few days later I decided to wear the new long-distance ones during some driving. All seemed good. When I got back home and took them off, I nearly threw up as my brain frantically tried to work out and compensate for the sudden loss of glasses. After about five minutes my vision was OK without the specs but you have to keep your eyes open throughout to let the brain do its work. Not good.

A few nights later I thought I'd see what they were like looking at stars as the old specs weren't that good. The new specs gave double-vision giving two stars for each one some distance apart from each other.

So TBH these specs are also rubbish. I'd like to put my old lenses back in and get my money (over a grand) back. But I told them that I didn't want the old lenses.

There's the moral tale. An expensive one.
 
That’s annoying.

I think you have identified a way forward: many bevvies immediately before you have your eyes tested.
 
Yes. I have the T shirt on this Rog, without the extremes. When I worked in the City (Londinium) I had an excellent optician 50 yards from our office. Now we are in mid Kent and no longer commuting, I switched to an optician in Sevenoaks. Beyond useless. Everything they have made so far has had to be re-made at least once. I teach piano as a bit of a side line and like glasses that will make the score super sharp from where I sit. This was carefully measured from pupil to music stand - which is exactly consistent all the time - and it took three goes for them to get these basic lenses right.

I find myself still preferring my old "London" glasses for most things, even though they are a bit off script now.
 
I also have prismatic lenses made from glass with a very high refractive index. I have to insist on this as the norm here is very much plastic lenses which although much lighter would be very thick and scratch way too easiliy. Very expensive too but very good health insurance pays for them. Only ever had to had varifocals remade once where they got the centre point wrong.
Always a worry now whenever I need a new pair.
 
We no longer have a real optician, just the franchises
Specsavers is a joke - they kept me waiting a couple of months for my order then had lost it when I went to collect it.
Boots are only slightly better but the frames fell apart due to a loose screw then the girl repairing them butchered the thread and they were then always failing.They refused to replace them under warranty.
The past few times its been Visionexpress who are the better of the bunch except for the last time where I had a similar experience to Roger.
Excruciating headaches ( sorry cannot turn off italics??) and double vision as soon as I put the new ones on.

It was clearly ( see what I did there) someone elses prescription.
The 'creature' serving me insisted it was the"newness " and I had to persevere for two weeks and was going to do nothing else.
I drive for a living so it was the impossible choice of the new ones or my old scratched ones .
Three days later I had to storm the place and demand to see someone qualified.
Eventually I managed to get someone out of hiding and they retested and reordered.
The new ones were right except I have varifocals with an extra factor on the close-up ( for beekeeping purposes) which was missing.
I let it go because I couldnt guarantee civility if I had to face Medusa again.
Its actually put me off having these replaced
I can still read a number plate at thirty paces so I can hold it off for another year maybe....

 
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I've had bespoke contact lenses made for me by a company in Kent, for over 45 years. Supplied via QMC in Nottingham.
A couple of weeks ago I eventually got to see a French specialist in Limoges. She was young, but very thorough and got the consultant in to take a look too. I had my UK specification with me, so she could see what I was wearing.
She said that my lenses were of very high quality and anything she could prscribe would not be as good. The material used does not exist in France, apparently. If she changes the material she may also have to change the curves. Presumaby the Refractive Index would be different. She suggested my best bet would be to have them made in UK again. I'm not yet sure if that is feasible.
I'm still waiting for a progress report on her investigations. But I do need a new lens fairly urgently as this left one keeps falling out.
S
 
Steve - if you need help with ordering in Kent and shipping over, let me know. Would be happy to help. A
 
Our hospitals are an even bigger joke round here, to get a proper service we need to head over to the Sunderland eye hospital which is over eighty miles each way.
Not sure if the RVI in Newcastle might be a slightly shorter journey for you but the eye clinic there is excellent. I have recurrent uveitis which flares up every so often and I have to get there pronto. Sometimes there is a longish wait but they know their stuff.
 
The RVI is about ten miles closer and much easier to get to but for some eye surgery the Sunderland eye hospital is like the Moorfields of the north. Next year the new Sunderland eye hospital opens and that is much easier to get to as it is more central. Over in Cumbria we need the hospitals like the RVI because our more local hospitals are just not staffed, recruiting seems to be some imposible task as nobody wants to live and work there.
 
The RVI is about ten miles closer and much easier to get to but for some eye surgery the Sunderland eye hospital is like the Moorfields of the north. Next year the new Sunderland eye hospital opens and that is much easier to get to as it is more central. Over in Cumbria we need the hospitals like the RVI because our more local hospitals are just not staffed, recruiting seems to be some imposible task as nobody wants to live and work there.
I've heard a lot of bad things about the hospitals in Cumbria Roy, espectially the one at Whitehaven but about three years ago my wife was rushed into Carlisle (blues and twos up the M6 with me trying to keep up in a little Skoda Citigo :rolleyes: ) and the attention and care she received was first class.
The NHS in general usually does pretty well in emergencies though.
 
A couple of years while on a caravan site near Whitehaven my wife suffered breathing difficulties having been stung by a wasp. I took her to Whitehaven A&E and I can only say she received excellent and very quick attention. They kept her in overnight due to concern about her blood pressure. While sitting in A&E waiting to see what was to be done everyone appeared to be dealt with quickly.
 
Well, I’m off today to see the optician about the glasses. I foresee an interesting discussion.
 
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