• Hi all and welcome to TheWoodHaven2 brought into the 21st Century, kicking and screaming! We all have Alasdair to thank for the vast bulk of the heavy lifting to get us here, no more so than me because he's taken away a huge burden of responsibility from my shoulders and brought us to this new shiny home, with all your previous content (hopefully) still intact! Please peruse and feed back. There is still plenty to do, like changing the colour scheme, adding the banner graphic, tweaking the odd setting here and there so I have added a new thread in the 'Technical Issues, Bugs and Feature Requests' forum for you to add any issues you find, any missing settings or just anything you'd like to see added/removed from the feature set that Xenforo offers. We will get to everything over the coming weeks so please be patient, but add anything at all to the thread I mention above and we promise to get to them over the next few days/weeks/months. In the meantime, please enjoy!

If you have 5 minutes to spare

M

MY63

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My Daughter is in her final year of University and part of her dissertation is a research project into chat bots in customer service.
https://forms.gle/2fpWkG9nCtJJN2XXA
She is 15 responses short of her target, ideally she needs people over 21 well over if you get what I mean.
There are only a few questions
Thanks
Michael
 
Maybe it doesn't like Firefox but the Hypothetical Preferences question asking you to rank things 1 to 6 will not allow me to tick all 6 question answers. Bit like whack a mole - click the last one and one of the others de selects itself. Form will not progress without 6 answers so I'm out.
 
Robert":1znx4wws said:
Maybe it doesn't like Firefox but the Hypothetical Preferences question asking you to rank things 1 to 6 will not allow me to tick all 6 question answers. Bit like whack a mole - click the last one and one of the others de selects itself. Form will not progress without 6 answers so I'm out.
Click to expand...

Thanks for trying Robert I had trouble with those options they work in the opposite direction to what you would expect.
 
I've done it, Michael. Could you just pass on the comment that the question about what I was looking for in my interactions with a customer help/ chatbot wasn't a great one, in that with multiple interactions there are possibly multiple motivations and reasons. To be given the chance to only express one meant that answer was somewhat artificial. Otherwise, it was a nicely designed little survey, and I hope our input here has helped.
 
I tried doing it but ran into the same problem as Robert. Not sure how to do it the "other way" so gave up - sorry about that. This of course sums up the problems with automated systems and should form a part of her dissertation. The system should work to accommodate the customer, not expect the customer to do the work.
Best wishes with her degree, it's an interesting subject to delve into.
Duncan
 
Done it.

My feeling is that chatbots might have a place for resolving trivial queries that can just as easily be dealt with by a decent description of the product or service offered.
As a reasonably intelligent person my query are usually about a level of detail that bots do not seem able to pick up. Decent bot systems such as Nat west quickly detect this and refer you to a human. Poor bots that just go round in circles are very frustrating.
Being referred to a human can also be frustrating if the human is just working from a script of prepared answers and is little better than a written faq.

For me to classify a help system as fit for purpose would be either a competent human from the outset or a bit front end that directs me to a competent human in the right department. By competent I mean someone who really understands the product/ service and has a can do attitude to helping.

Bob
 
Wife has just done it as well. No problems.

I know this is about chatbots but if they often seem little more than an automated FAQ answering service. FAQs are just the questions we would like you to ask because we know the answers,

I'd also add that if you ask 100 people to describe the problem they are having they could well find 100 different ways of asking it. Just try and listen to my 88 year old father trying to tell me why his iPad, TV of Phone wont do what he wants it to do.
 
9fingers":5lob522g said:
.....

For me to classify a help system as fit for purpose would be either a competent human from the outset ....
Click to expand...
And not placing the call-centre in a culture where to admit lack of knowledge or to say 'No' or to pass on to, say, Level 2 is an anathema is not helpful. Occasionally you do come across a gem, though.
 
Andyp":inl1mp1c said:
Wife has just done it as well. No problems.

I know this is about chatbots but if they often seem little more than an automated FAQ answering service. FAQs are just the questions we would like you to ask because we know the answers,

I'd also add that if you ask 100 people to describe the problem they are having they could well find 100 different ways of asking it. Just try and listen to my 88 year old father trying to tell me why his iPad, TV of Phone wont do what he wants it to do.
Click to expand...


You just reminded me of the first time my wife went to use a mouse. She wanted to move the cursor sideways and slid the mouse horizontally across the mat. Et voila.

She then wanted to move the cursor up the screen and so she lifted the mouse up and away from the mat. Logical, I accept.
 
I found this a little confusing myself so in order to make things a little clearer I have taken a picture of what it should look like.

Capture by my0771, on Flickr

I have given feedback to my daughter who has a link to this thread and will be considering all feedback.
Thanks to everyone for the help.
 
Ahh yes.

Asks for answer per row but should be asking per column. Or the question should ask you to place them in order 1-6... which 'rank' implies but not clear.
 
Congratulations to Anna.

My son had his 4th and final year of an electronics degree disturbed by the lockdown and took his exams online but despite all that he has just been notified of passing with a first class honours degree too.

Bob
 
9fingers":cjupu9fo said:
Congratulations to Anna.

My son had his 4th and final year of an electronics degree disturbed by the lockdown and took his exams online but despite all that he has just been notified of passing with a first class honours degree too.

Bob
Click to expand...

I bet you are very proud and relived that he genes run in the family.
 
Congratulations to your son Bob having seen what Anna has gone through this year I have an idea of how hard he must have worked.
 
Andyp":catu51z4 said:
9fingers":catu51z4 said:
Congratulations to Anna.

My son had his 4th and final year of an electronics degree disturbed by the lockdown and took his exams online but despite all that he has just been notified of passing with a first class honours degree too.

Bob
Click to expand...

I bet you are very proud and relived that he genes run in the family.
Click to expand...

Yes certainly proud of his acheivement but he need not have got a better degree than I did with my 2:1 :lol:

He left it quite late (29) to decide to go to Uni so he has to start a career at 33 whereas I started mine at 21

He made a good impression last year with a vac placement where I used to work but sadly they have all the graduates (40) that they want this year. Fingers crossed he can get in early in the process next year.

Bob
 
Big Congratulations!

Does she know what she wants to do next, e.g. any specific companies or industries?
 
Thanks to everyone, My daughter has been working as a data analyst with the NHS after doing some work experience during her college days. She has overcome so much having POA surgery (google at your own risk) at the end of her first year.
 
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