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New to me AI scam

Heard about this on the TV this morning. Disgusting... apparently they only need 3 seconds of the voice recording to be able to do this. Originally used to help those loosing their voices (MND etc.,) to be able to be heard again... it's disgusting.
 
That's bloody horrible! However on my IPhone14 there's a toggle setting to ignore all callers who aren't on my Contact List, so the chances of receiving a scam call of this nature is now zero. Numbers are displayed of course and the message goes to Voicemail which is then deleted - Rob

Edit - when we changed t'interweb provider to Zen (thanks RogS) a couple of years ago, we opted to remove the land line
 
I was warned not to speak if answering an unknown number over here, so at best they get a grunt!
There are so many that the phone actually says “scam likely” under the number. Also I’ve been told not to cut them off as this tells them - what? I don’t know, just let it ring out.
Pam gets loads supposedly from the the fraud department at her bank, all garbage and easily detected.
Then there are all the sad weirdo’s who just send a text along the lines of “ hi” or “fancy meeting up for a coffee”.
 
No one in the house answers the landline phone - it goes to voice mail. 99% of the time the 'caller' doesn't leave any messages... when the do it's along the lines of " x amount on your card at Amazon and x more at such and such..." so they get deleted and blocked - the landline phone has that option. All the others get blocked also.

With the mobile, again, I don't answer if I'm not expecting any calls so they go to voice mail. No message left they get blocked and reported. If I do answer, accept the call, I don't speak until after they do first, I get some idea if they are genuine (hospital, doctors etc.,).

I sometimes get a text message telling me of a 'missed call from x number at x time'... As it's the same time as I've received the text and the phone HASN'T rung ill blick and report it.
 
Same. I don't speak unless they do first. Generally you can't get through to me at all unless you are one of the lucky few i my contacts list, Restaurant phone has a filtering system.
 
Cabinetman said:
There are so many that the phone actually says “scam likely” under the number. Also I’ve been told not to cut them off as this tells them - what?
Click to expand...
Is that don’t cut them off even if you’ve not answered & let the phone ring out?
I was told answering or dropping the call quickly tells them the number is live so they sell on the number 🤷‍♂️
 
I get them regularly now. Sometimes my phone says "Suspected spam - telemarketer reported", in which case I let it ring out. If I do answer, they start their spiel and I have to stop them and ask them to speak more slowly because I have to translate. So far, without exception, they have hung up. Fine by me.
S
 
Doug said:
Is that don’t cut them off even if you’ve not answered & let the phone ring out?
I was told answering or dropping the call quickly tells them the number is live so they sell on the number 🤷‍♂️
Click to expand...
Yes, let it ring out. And yes again I think that’s the idea so it’s not telling them anything about you, made the mistake of replying to idiot texts once and was overrun with the damn things.
 
Woodbloke said:
That's bloody horrible! However on my IPhone14 there's a toggle setting to ignore all callers who aren't on my Contact List, so the chances of receiving a scam call of this nature is now zero. Numbers are displayed of course and the message goes to Voicemail which is then deleted - Rob

Edit - when we changed t'interweb provider to Zen (thanks RogS) a couple of years ago, we opted to remove the land line
Click to expand...
What do you do with Private numbers…usually hospital or doctors etc?
 
RogerS said:
What do you do with Private numbers…usually hospital or doctors etc?
Click to expand...
Doctors surgery number is on the Contacts List as with all other numbers that matter, such as our local excellent garage that I had dire need of a couple of weeks ago - Rob
 
Not sure how this works, I have had issues with my bank and I am the account holder but having failed there security questions and it got locked, I had to go through a verification process which is simple if they had a bank anywhere near local to get things reset. So how does an AI voice convince them any differently ? It may mimic your voice but will not know any other info.
 
Woodbloke said:
Doctors surgery number is on the Contacts List as with all other numbers that matter, such as our local excellent garage that I had dire need of a couple of weeks ago - Rob
Click to expand...
Our hospital outgoing calls are private so .....
 
Spectric said:
Not sure how this works, I have had issues with my bank and I am the account holder but having failed there security questions and it got locked, I had to go through a verification process which is simple if they had a bank anywhere near local to get things reset. So how does an AI voice convince them any differently ? It may mimic your voice but will not know any other info.
Click to expand...
Some organisations use a tool that analyses the voice of the customer to identify them when they make contact by phone. In some instances this may replace the need for security questions but it's unlikely to be the sole means of verification as what are referred to as other "security tokens" are also checked in the background before the telephony agent accepts that the caller is who they claim to be. A simple example of a security token would be the call coming in from a phone that is known to belong to the customer. There are many others that can be used - a good security layer will use different ones at different times as fraudsters try to work out patterns so they can blag their way in (they have forums like this where they discuss it). The system should also be layered so additional checks are made depending on what the customer wants to do.

Voice ID isn't infallible (no system is) but it's highly effective in preventing fraud and generally good from a customer service perspective as it reduces the "false fails" (i.e. where a customer inadvertently fails security). The article is a rehash of an old story and I'd wager a shilling written by AI rather than an actual journalist. Good that it's got people thinking about it though as the fraudsters rely on a lack of awareness.

It's a sorry state of affairs that the UK has given the telephony and tech companies such an easy ride. There is a lot of fraud that they could prevent if they put their minds to it - a good start would be identifying calls coming from a masked number.
 
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